Dated: 11.01.2024 Return and Refund Policy 1. Freshness Guarantee: At Jon Studio (3036061-X) , we are committed to delivering the freshest and highest-quality flowers. If you are not satisfied with the freshness of your flowers upon delivery, please contact us within 1 hour of receiving your order. We will assess each case individually and may offer a replacement or refund at our discretion. 2. Custom Floral Arrangements: Our custom floral arrangements are crafted with care and creativity. While we will strive to match your preferences, please note that variations may occur due to seasonal flower availability. We guarantee that each arrangement will be unique and made with the utmost attention to detail. 3. Substitution Policy: In the event that specific flowers or products are unavailable due to seasonal or other constraints, we reserve the right to substitute them with similar items of equal or greater value. Our goal is to maintain the overall look and feel of the arrangement. 4. Returns and Refunds Eligibility: Please note that refunds may not be applicable for orders that have already been delivered or for which delivery was attempted in any circumstances 5. Damaged or Incorrect Orders: If your order arrives damaged or if there is an error in the items received, please contact us immediately. We may request photographic evidence of the issue to assess the situation and determine the appropriate resolution. 6. Changes to this Policy: We reserve the right to update our return and refund policy at any time. Any changes will be posted on our website. It is your responsibility to review this policy periodically. 7. Contact Information: For any questions, concerns, or issues related to returns and refunds, please reach out to our customer support team at +60162555889 By shopping with Jon Studio, you agree to abide by this return and refund policy. We value your satisfaction and are dedicated to ensuring a positive shopping experience with us.